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Afful Consulting Corporation
P.O. Box 24936, Detroit MI. 48224
Tel: 313-520-4159   Fax: 313-885-2039
Email: jpafful@affulconsulting.com
Quality Customer Service

The word customer service has been around for ever.  Most employees in a customer driven market believe that they know how to provide good customer service.  In some situations this is the case, and unfortunately in some situations this isnít the case.  Good customer service boils down to what the customer considers good service.  What a customer defines as good service can differ from person to person, and the company that provides the service or product to the customer canít afford to get it right only half of the time.  Proper training will review how to make work meaningful, the importance in attitude, explain how customers re-shape business, and reveal how to develop customer loyalty. Training will also review the basics.  The basics are the minimal things that all customers expect.  After basics are achieved then an organization can fine tune for there specific customer base.

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